Shipping
Support
From tracking links to receiving best practices, this page will help you get the answers and resources you need for a smooth delivery experience.
Carrier Information
Get in Touch or Track Your Shipment
Don’t see your carrier listed or need some help, just give our team a call at (610) 783-1136.
Coil Receiving Checklist
When your coil shipment arrives, it’s crucial to inspect the package for any freight damage that needs to be reported to the freight carrier as soon as possible.
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Examine coil and packaging for damage
Note any damage found on the coil or with the wood packaging, on the BOL.
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Note any damage on Bill of Lading (BOL)
Write why you think there is damage. Notate any damage to the packaging that suggests further damage.
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Record package count and condition
Take note of count and condition of package.
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Take clear pictures of damaged areas
Include: coil tag, overall coil, and two angles of the damaged area(s)
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Report any hidden freight damage within 5 business days
It is important to file a claim ASAP with the freight company!
How to Check for Freight Damage
Frequently Asked Questions
When will I receive tracking information?
You’ll typically receive tracking once your order ships. If it’s missing, contact us directly.
Can I track my shipment in real time?
Yes! While most shipments include a standard carrier tracking link, some orders are eligible for OnSight™ premium tracking. This service provides real-time GPS updates, proactive delay notifications, and detailed arrival info—so you can better plan your day and avoid surprises.
What should I do if my shipment is damaged or missing items?
If you find any damage that occurred during freight transit, please report it to the freight carrier as soon as possible. Contact our customer service team and provide them with the details of the damage, along with any photos taken upon arrival.
Our team will work with you to ensure that you have all relevant information in order to properly file a claim.
Who is responsible for filing the freight damage claim?
Our customer service team will work with you to ensure that all relevant information is provided in order to properly file a claim. However, the claimant (shipper or consignee) is ultimately responsible for filing the freight damage claim.
Looking for Real-Time Tracking?
If your order includes Cooney OnSight™ premium tracking, you’ll receive real-time location updates, delay alerts, and driver info for critical deliveries.