Receiving Your Cooney Order
My Shipment Just Arrived
Inspect, document, and sign the right way.
My Shipment is Delayed
OnSight notified you of a possible delay.
I Found Freight Damage
Photograph it, keep the packaging, call us.
Every Order Factory-Inspected · Shipment-Level Support · OnSight GPS Tracking · (610) 783-1136
Scenario 1 · Shipment in Transit
Start with the carrier.
Most delays are resolved by the carrier in a single phone call. Have your tracking number ready before you dial.
STEP 01
Get the tracking number
Check your shipping confirmation email from Cooney. If you can't find it, call (610) 783-1136 and we'll resend it with the order details.
Step 02
Call the carrier directly
Use the directory below. Give them your tracking number, the pickup location, and the delivery address.
Step 03
If they can't resolve, call us
If the carrier can't locate the shipment or give a clear timeline, call (610) 783-1136. We'll check OnSight on our end and reach dispatch.
Carrier Information
Don't see your carrier listed or need some help, just give our team a call at (610) 783-1136.
Scenario 2 · Shipment in Transit
inspect.
Once you sign for a shipment clean, the carrier's liability window closes fast. Three minutes on the dock can save a week of back-and-forth. Every Cooney coil is inspected and crated before it ships, but freight is freight. Your inspection is the handoff.
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Check the crate and packaging first
Look for punctures, crushed corners, water marks, or re-taped seams. If anything looks disturbed, photograph it before you open the crate.
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Compare against the BOL and packing list
Confirm the piece count, model number, and serial number match your order. Cooney's packing list is attached to the outside of the crate in a clear sleeve.
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Inspect the coil itself
Look for bent fins, crushed casing, broken connections, or any sign the coil shifted inside the crate. Check both ends and both sides.
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Note damage on the delivery receipt before you sign
Write specifics: "crate punctured, fins damaged." A signature without notes is a signature that the shipment arrived clean.
One-Page Receiving Checklist
Print-ready PDF. Tape it inside your receiving dock door.
Download PDF ›Scenario 3 · Found Damage
Document first. Then call us.
Freight damage is rare on Cooney orders, but when it happens we want to make it right. Our job is to help you gather what you need, coordinate with our production team, and get a working coil in your hands as fast as possible.
Step 1 — Photograph The Damage
Step 2 — Keep the Packaging
Don't throw out the crate or packing material until the claim is resolved. The carrier may request an inspection, and a missing crate is a denied claim almost every time.
Step 3 — Call Cooney Technologies
Call (610) 783-1136 or email sales@cooneytechnologies.com with your photos and order number. We'll pull the order, review photos with production, help you assemble carrier documentation, and start the internal process to get a replacement or repair moving.
Who files what?
Freight claims are filed with the carrier. Depending on the terms of your order, the filing is the customer's responsibility or the carrier's. Cooney is not the filer.
Still have a question? We're here.
If you're not sure what step you're on or the carrier isn't answering, call us. Our team can pull up your order, check OnSight, and walk through it with you.